When will my order ship?

We do everything we can to ship your order the same day that it is placed. If you order is placed after 2PM (PST) it will typically ship out the next business day. 

Same day shipping on orders doesn't apply to:

Orders placed after 2pm PST and Friday, Saturdays, Sundays, or holidays.
 
If I place my order today, when will I receive it?

That depends on where you live and the shipping method. If you live within the Southern California area, you should receive your package within approximately 1-5 business day regardless of the shipping method chosen. For expedited** 1-3 business day shipping, choose priority at checkout. In store pickup is available during normal business hours every day at the Lake Forest store location.

If you live in the United States, delivery times based on shipping method are as follows:

Shipping Method  
 FREE In Store Pickup (Lake Forest, CA Only) Next Day Pickup Available
Economy Ground Shipping* 2 -6 Business Days* (From Ship Date)
Expeditied Priority Shipping** 1 -3 Business Days** (From Ship Date)
 

*Transit times are estimated from the time of shipment, not the time of order being placed. Business days are weekdays, Monday-Friday, excluding Saturday, Sunday and holidays. Please note that there may be a 1 business day processing time before your order is shipped out. If you would like a more accurate ETA on a package, please contact us directly.  

**Please note that Expedited packages are sent USPS Priority Mail and while typically accurate are NOT GUARANTEED. Costume Castle will not be held responsible for packages that arrive later than expected due to USPS delays. 


If I choose 'Expedited Shipping' when will my package arrive?

Order Placed Order Will Ship By Estimated Arrival Date
Monday Tuesday By Friday*
Tuesday Wednesday By Saturday*
Wednesday Thursday By Monday*
Thursday Friday By Tuesday*
Friday  Monday By Wednesday*
Saturday Monday By Thursday*
Sunday Monday By Thursday*

*Please note that Expedited packages are sent USPS Priority Mail and while typically accurate are NOT GUARANTEED. Costume Castle will not be held responsible for packages that arrive later than expected due to USPS delays. 

 

If I choose 'FREE In Store Pickup' when will my order be ready?

 

Next day pickup is available 7 days a week. Please allow us 24 hours from the time of order to pick & properly process your items. Pick up orders are available only at our Lake Forest store location. Your order can be picked up from our front counter or customer service areas. Please click here for additional details on in-store pickup.


Does TheCostumeCastle.com offer same day delivery?

We currently offer same day delivery to a select amount of zip codes throughout Southern Orange County. For more details on this service click here. 

 

 Does TheCostumeCastle.com offer overnight shipping?

We understand that sometimes in a pinch you need something quick. If our Priority shipping option will not meet your timeline you can always contact us for an Express Overnight quote. Please note that overnight orders must be placed prior to 2pm PST in order to arrive the next day. Express rates start at $29.99 and up depending on the size of your order. 

 

Does TheCostumeCastle.com ship internationally? 

No, not at this time. We are also not currently shipping to Alaska or Hawaii within the United States. Please feel free to check back as this may change in the future.

 

How are shipping and handling charges determined?

For domestic shipping, that depends on total weight and dimensions of the merchandise ordered and the shipping method selected. Please refer to the sample shipping table below for current approximate shipping rates based on weight. Please note that this weight chart is an estimate and does not include large items with minimum weights such as some hats, props, inflatable decor, etc.

 Order Weight  

 In Store Pickup 

 Economy Ground   Expedited Priority 
0lb-1.50lbs  FREE  $4.99 - $6.99 up to $12.99
1.51lb-2.50lbs  FREE  $8.99  $14.99
2.51lb-3.50lbs  FREE  $10.99  $16.99
3.51lb-4.50lbs  FREE  $12.99  $18.99
4.51lb-5.50lbs  FREE  $14.99  $20.99
5.51lb-6.50lbs  FREE  $16.99  $22.99
6.51lb-7.50lbs  FREE  $18.99  $24.99

 

*Please note that oversized items may be elligible for additional shipping charges. Costume Castle will not charge in excess of what was quoted without prior customer approval. 

 

Where can TheCostumeCastle.com ship my order?

We will ship your order to the Shipping Address that you provide in the United States. Please do not list a Post Office Box (PO Box), or a Highway Contract Box (HC Box) as we cannot deliver to a PO Box and shipment of your order will be delayed.

 

Still have questions? Please contact us:

customerservice@thecostumecastle.com