We Understand That Your Time Is Valuable.
Same-Day Delivery service is now available to exclusive zip codes within the Orange County, CA area. To be eligible for same day delivery, orders must be placed prior to 4pm PST Monday-Friday and will be delivered same day by 8pm. Please note that there is a $14.99 merchandise minimum order in additon to the $14.99 delivery fee for this service. Same day delivery is not available on weekends, holidays, or any day that is not a normal business day for Costume Castle. If you have any question on whether or not same day delivery is available, please contact customer support at (949) 588-9001. Orders placed after 4pm PST will be delivered on the next business day. Orders placed on Friday after 4pm PST will be delivered on the following Monday.
* Please note: If using Same Day Delivery service, please leave any critical instructions such as gate codes, mailbox location, etc. in the Comments section at checkout. If our courrier is unable to gain proper access to deliver due to insufficient information provided, your package will be re-routed to our Lake Forest location the next day where it will be the customer's responsibility to pick it up. Delivery service charges will not be refunded in these instances.
Which zip codes do you deliver to?
Our current zip codes include: 92602, 92603, 92604, 92606, 92610, 92612, 92614, 92617, 92618, 92620, 92630, 92637, 92653, 92656, 92677, 92679, 92688, 92691, 92692, 92694, 92782
How much will it cost to my area?
The cost of same day delivery is only $14.99 regardless of which coverable zip code is being delivery to.
Is there an order minimum?
In order for Same Day Delivery to be an elligible shipping method option, a minimum merchandise order subtotal of $14.99 must be met before any promo codes, delivery fees or sales tax. Please note that even if you are within the elligible zip code, this option will not show up under 'Shipping Methods' under the minimum requirement has been met.
I don't see my zip code listed, how can I use same-day delivery?
At this time we are only offering Same Day Delivery to a limited number of zip codes. If you are within the Southern California area and would like a quote, please contact us at 949-588-9929 or email@example.com
Is same day delivery available on weekends or holidays?
We do not currently offer Same Day Delivery on Saturdays, Sundays or holidays.
What happens if I place a Same Day Delivery after 4pm PST?
Orders placed after 4pm will be delivered the next business day.
What happens if I place a Same Day Delivery on Saturday or Sunday?
Orders placed after 4pm PST on Friday will be delivered on Monday.
I still have questions, who do I contact?
For questions regarding Same Day Delivery please feel free to contact our customer service department at firstname.lastname@example.org OR at (949) 588-9001.