Price Match Guarantee
WE'LL BEAT ANY POP-UP STORE PRICE*
*We'll beat the product prices of select local competitors with pop-up shop Halloween costume stores.
- At the time of sale, we'll price match all local pop-up shop retail competitors (including their online prices) shipped from and sold by: Spirit Halloween, Halloween Bootique, Halloween Express, Phantom Halloween, Halloween Adventure, Halloween City, and Halloween Club.
- Does not include exclusively online retailers such as Amazon.com, Target.com, Jet.com, Wal-Mart.com, or any other online retailer that does not have a seasonal only Halloween brick-and-mortar store location.
- Our Price Match Guarantee covers new items only (excludes clearance prices and open-box items). One price match per identical item, per customer, at the current pre-tax price available to all customers is allowed.
Our Price Match Guarantee does not cover:
- Listings on third party online marketplaces like Amazon.com or similar sites.
- Fog machines, lighting, or products in our FX lines.
- Products shipped from or sold by third-party sellers on websites.
- Pricing only available to select groups of customers including loyalty offers or discounts.
- Any bundle offers, free items, pricing errors, mail-in offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, rental prices, or pre-owned items.
- Prior purchases outside the exchange period.
Frequently Asked Questions
How do I request a price match from a Costume Castle retail store?
When making a purchase, or during the exchange period, please talk to a Customer Specialist or go to the Customer Service desk for help with your price match request. Please tell us about the lower price that is still in effect that you want the Costume Castle retail store to price match. Costume Castle will then review and verify the price match request.
How do I request a price match from TheCostumeCastle.com?
Price match requests can only be done in-store at a Costume Castle retail location. Shipping/delivery charges will not be included in the price comparison.
How do I show "proof" of price?
The best way to show proof of price is to bring in the competitor's current ad or notify us of the website address of the designated major online retailer. We may call the competitor's retail store or check the website address of the retailer to verify the lower price and availability of the item.
What if the competitor does not have the item in stock or has limited quantities of the product?
Sometimes a qualifying competitor will advertise a product in ads and on its website as having limited quantities in stock. If the item is out of stock or the competitor has advertised as limited quantities of an item, it is not eligible for price matching. Likewise, if Costume Castle has a product that is advertised as being limited in quantity it will not be eligible for price matching.
How does the Price Match Guarantee apply to coupons?
Costume Castle does not match competitors' coupons. Also, customers can either use a coupon or price match to a lower price, but not both. Costume Castle does not allow a coupon to be used on a product that has a price match.
How does the Price Match Guarantee apply to sales tax?
Costume Castle matches the pre-tax price. We do not take sales tax into consideration for price match purposes. We will not override sales tax to match a competitor’s price.
Costume Castle may run tests of the Price Match Guarantee in select locations and may amend these terms at any time.
Effective Date: June 23, 2018